Terms of service

These terms apply when you use this website or engage Labe Labs (ABN 60 802 842 481), trading as Labe ("Labe", "we", "us", or "our"), to provide services.

If you engage us, these terms form part of your agreement with us, together with the proposal, quote, scope, or invoice we provide. If there is an inconsistency, the document prepared specifically for your project takes priority to the extent of that inconsistency.

Labe provides websites, enquiry and booking tools, digital advertising setup, automation, practical AI solutions, and related services. The exact inclusions, price, timing, and deliverables for your project will be set out in writing before work begins.

A quote or proposal is valid for the period stated in it. You accept it by confirming acceptance in writing, paying a requested deposit or invoice, or asking us to begin work.

Only the items expressly included in the agreed scope are included in the price. New pages, features, integrations, rounds of changes, or other work outside that scope may require a revised quote. We will tell you the price and obtain your approval before beginning additional paid work.

You agree to:

• provide accurate content, instructions, approvals, and system access reasonably required for the project;
• respond within a reasonable time so the project can stay on schedule;
• check names, prices, claims, contact details, and other business information before approving publication;
• ensure you have permission to use all text, photographs, logos, trademarks, data, and other materials you supply; and
• use the website and services lawfully and maintain any licences, disclosures, policies, or industry approvals your business needs.

You remain responsible for your business decisions, advertising claims, customer communications, and compliance obligations.

If the services collect or handle personal information about your customers, callers, staff, or other people, you are responsible for providing any required privacy notices and obtaining any required permissions or consents. You instruct Labe to handle that information only as reasonably necessary to provide, secure, support, and improve the agreed services, or as otherwise instructed or required by law.

Labe Launch and Labe Growth include a website going live within 48 hours. Growth inclusions and selected add-ons are completed within 5 business days. These priority periods apply only when the package setup price and selected one-off add-ons due at checkout are paid in full. They begin after we receive that payment, the required content, instructions, access, and approval to start. They exclude time spent waiting for your feedback, materials, or approvals.

If we agree to accept a deposit, instalments, or staged payments, the project is scheduled into the next available waiting-list position and the advertised priority delivery period does not apply. Future monthly service fees do not need to be prepaid for priority status.

A delay caused by you, a third-party platform, an outage, or an event outside our reasonable control pauses or reasonably extends the delivery period. Advertising platforms, AI phone providers, account verification, and other third-party add-ons may require additional approval or processing time. If the agreed scope requires a different timeframe, we will state that before work begins.

After successful payment, we send a welcome email with a link to our onboarding questionnaire. The questionnaire helps us collect the information needed to begin your build. Your delivery timeframe starts only once we have received the required onboarding details and approval to start.

The number of included revision rounds will be shown in your proposal. A revision means a reasonable change to work already included in the agreed scope; it does not include a new design direction, new feature, or expanded scope.

You are responsible for reviewing the work and requesting corrections before final approval. Once you approve publication, later changes may be charged at the applicable update fee or quoted before work begins. Minor content updates are included in an active Labe Growth service as described in your proposal.

Prices are in Australian dollars. Any applicable GST, deposit, payment stages, and due dates will be shown in your proposal or invoice. You must pay invoices by their stated due date.

The package and add-on prices displayed at checkout apply to that order. Labe Launch is currently $1,999 once. With Launch, custom business email, a professional email template, and email automation are currently $599; Google Business Profile setup and optimisation is currently $349; and AI receptionist setup is currently $499. Labe Growth is currently charged as a $2,999 setup payment and a $149 monthly service beginning after a 7-day setup period. Growth includes custom business email, a professional email template, email automation, Google Business Profile setup and optimisation, AI receptionist setup, AI live chat setup, and Stripe payment setup. Labe's AI receptionist setup and standard ongoing configuration are included with an active Growth service. Labe currently uses Hey Jodie for this service unless another provider is requested or agreed. We may use a different suitable provider for new customers and may recommend or arrange a provider change for an existing customer where reasonably necessary. We will explain any material change, obtain the customer's approval before migrating a customer-controlled account, and confirm any changed provider fees before proceeding. With Launch, the AI receptionist setup is currently $499 once. In both cases, the customer creates or authorises the provider account and pays the provider's subscription, usage charges, taxes, and other fees directly. Advertising spend and any usage above an agreed allowance are separate. Promotional prices apply only while the relevant offer is displayed and available at checkout.

By purchasing Labe Growth, you authorise Labe and its payment processor, Stripe, to charge the payment method used at checkout $149 each month, beginning 7 days after the setup payment, until the recurring service is cancelled in accordance with these terms. If a recurring payment fails, Stripe may retry the charge and we will send you a reminder with a way to update your payment method or contact us. We will give you at least 14 days from our first written reminder to resolve the payment before pausing Growth-only support, upkeep, or managed features. We will not remove your website or customer-owned accounts merely because a recurring payment is overdue.

If a Growth payment remains unpaid for 30 days after its due date, we may begin the cancellation and wind-down process after written notice. We will explain which managed services will be paused or ended, provide reasonable handover assistance, and help identify any provider-side steps needed to keep or cancel customer-owned accounts. Third-party charges may continue until the customer cancels them with the relevant provider.

We will give reasonable advance notice of any proposed change to the recurring service price. A price change will not apply before the notified date, and you may cancel before it takes effect without a cancellation penalty.

We may pause work or withhold launch, transfer, or final files while an invoice is overdue, after giving you reasonable notice. This does not affect any rights you have under applicable law.

Domain registration or renewal, advertising spend, and third-party usage or subscription charges are separate unless your proposal expressly includes them. Third-party services may include hosting, domain registrars, email, analytics, advertising platforms, AI providers, booking systems, and other integrations.

Where practical, third-party accounts are created in, or transferred to, your business name and under your control. This includes your domain, email, Google Business Profile, Stripe, AI receptionist, AI chat, email automation, and advertising accounts. You are responsible for provider charges on those accounts unless we agree otherwise in writing.

Those services are also governed by their providers' terms, availability, pricing, and privacy practices. We are not responsible for a third-party change, suspension, outage, or decision outside our reasonable control, but we will provide reasonable assistance where that assistance is included in your service or separately agreed.

Where Labe configures an AI receptionist, you remain responsible for maintaining the provider account, paying the provider, keeping your business information accurate, and using the service lawfully. Labe may assist with configuration but does not control the provider's pricing, service availability, call quality, features, or data handling. Separate telco costs may apply for phone numbers, call forwarding, or routing. We will explain any expected setup costs before proceeding.

Our website may provide AI-assisted chat or telephone services for general information, enquiry handling, and booking assistance. We will identify an automated assistant as AI. AI responses may be incomplete, inaccurate, or unavailable and must not be relied on as legal, financial, medical, accounting, or other professional advice.

Prices, scope, availability, deadlines, and commitments are only binding when confirmed by Labe in writing. An AI assistant cannot enter into an agreement, approve a refund, vary these terms, or make a binding promise on our behalf.

Calls may be transcribed or recorded only where notice is provided and any consent required by law has been obtained. You may ask to speak or correspond with a person instead. You must not knowingly use our AI services to submit unlawful, harmful, deceptive, confidential, or security-sensitive material.

You retain ownership of the material you supply. You give us permission to use that material to provide the services.

Once all project invoices are paid, Labe assigns to you the intellectual property rights that Labe owns in the project-specific deliverables created exclusively for your business. You own and may use, operate, publish, and modify the completed website, subject to the exclusions below.

This means your finished website, brand content, and materials created specifically for your business are yours. An active Growth service is ongoing support and managed upkeep; it is not a rental of your website.

Labe retains ownership of its pre-existing materials, reusable templates, components, methods, systems, know-how, and tools. We grant you an ongoing, worldwide, royalty-free licence to use those elements as incorporated into your completed website. This licence allows the finished website to continue operating and to be modified for your business, but does not transfer ownership of Labe's underlying reusable materials.

Third-party software, fonts, photographs, and other licensed materials remain subject to their respective licence terms.

Unless you ask us not to in writing, we may identify your business and display the completed public-facing work in our portfolio, website, proposals, and social media. We will not disclose your confidential information for this purpose.

Any recurring service continues for the period and at the price stated in your proposal. You may request cancellation of a Labe subscription or ongoing add-on at any time by emailing hello@labe.com.au. For a Labe subscription billed through Stripe, we will provide a secure Stripe cancellation link and confirm the effective cancellation date. Unless a different notice period is agreed, cancellation takes effect at the end of the current paid billing period.

We will provide reasonable assistance to wind down connected services, hand over relevant access, and address outstanding items. Third-party subscriptions, usage services, and advertising campaigns may also need to be stopped or cancelled through the relevant provider account. We will help identify those steps, but provider charges can continue until the provider-side cancellation takes effect.

Cancelling Growth does not remove ownership of your website or customer-owned accounts. At the end of the paid period, ongoing Labe support, managed upkeep, and Growth-only features may end unless we agree otherwise in writing.

If you cancel a project after work has begun, you must pay for work properly completed and non-cancellable costs reasonably incurred up to the cancellation date. We will refund any amount paid for work we will not perform, less those amounts, subject always to your rights under applicable law.

We work to improve how your business presents itself, receives enquiries, and follows up with potential customers. Actual results depend on factors outside our control, including your offer, market, location, competition, advertising budget, customer demand, and how quickly leads are handled. We do not guarantee a particular number of visitors, enquiries, bookings, sales, search rankings, or advertising results.

Nothing in these terms excludes, restricts, or modifies a consumer guarantee, right, or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where those guarantees apply, you may be entitled to remedies if a service does not meet them.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the agreement was made.

Nothing in these terms limits liability for fraud, wilful misconduct, breach of confidentiality, infringement of another person's intellectual property rights, or any liability that cannot lawfully be limited or excluded.

Each party must take reasonable steps to protect confidential information received from the other and use it only for the project, except where disclosure is authorised, required to provide the services, already public through no breach, or required by law.

You may use this website for lawful purposes and to learn about or enquire about Labe's services. You must not interfere with the website, attempt unauthorised access, introduce malicious code, scrape it unreasonably, or use its content in a way that infringes our or another person's rights.

General information on this website is not legal, accounting, financial, or other professional advice.

Either party may end an agreement if the other materially breaches it and does not remedy that breach within a reasonable period after written notice. A party may also end an agreement immediately where continuing it would be unlawful or expose people, systems, or data to a material security risk. Rights and obligations intended to continue after termination remain in effect.

If a concern arises, please contact us first so we can try to resolve it promptly and fairly. Both parties agree to communicate in good faith and attempt to resolve a dispute before starting court proceedings, except where urgent relief is needed or this requirement would interfere with a right under applicable law.

These terms are governed by the laws of South Australia and the Commonwealth of Australia. The parties submit to the courts with jurisdiction in South Australia, subject to any rights that permit a claim to be brought elsewhere.

We may update these website terms from time to time. The current version will be published on this page with its effective date. Changes will not retrospectively alter an agreed project unless both parties agree or the change is required by law.